Remote support — without a site visit
Activi Remote connects our support team to your screen: you tell us your number, we connect and fix the problem right away — a printer, the database, RS.ge or installing the program.
How Activi Remote works
Contact us
Call us or press the help button in the program.
Number
Tell us your Activi Remote number — e.g. 123 456 789.
Allow
Confirm the connection — the operator sees your screen.
Fixed
We fix the problem right away, and you see everything.
What Activi Remote does
One number
The program shows your number — you tell it to us and we connect. The number is also shown in Activi’s help button.
Screen and control
The operator sees your screen and shows you how, or fixes it themselves — and you see everything.
Files and chat
Send a driver, a database or a file and chat in the same window.
Encrypted connection
The connection is end-to-end encrypted; you can end the session at any time.
Installs by itself
Every Activi installer also installs Activi Remote — you don’t need anything else.
Free
Activi Remote and remote support are free for Activi customers.
Questions about Activi Remote
Does it cost anything?
No — Activi Remote and remote support are free for Activi customers.
Do I need to install it separately?
No — every Activi installer installs it automatically. You only need the separate file if you want help on another computer.
Can anyone connect without my permission?
The operator connects only when you ask; the session is visible on screen and you can end it at any time.
Where do I find my number?
In the Activi Remote window or in your Activi program: Help button → Remote support.
Activi POSRetail
Activi RestRestaurants & cafés
Activi FastFast food
Activi AutoAuto parts
Activi HotelHotels
Activi LombPawnshops
Activi Fun CenterEntertainment centres
Activi MEDClinics
Activi DentDental clinics
Activi QueueQueue management